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Client Care Survey Results
31st May 2008
Henry Riley's client care survey was undertaken online in February 2008, with a total of 81 clients taking part. The results were as follows:
SERVICE
· 96% of our clients thought our approachable & responsive service was good or excellent
· 88% of our clients rated us as good or excellent with regards to our approach to working to agreed programmes
· 85% of our clients thought that provision of a comprehensive service was good or excellent
· 83% of our clients rated us as good or excellent with regards to us being proactive to the needs of their business
ADVICE
· 99% of our clients reported that we had satisfactorily enabled cost reductions
· 100% of our clients provided positive feedback about our troubleshooting advice
VALUE
· 89% of our clients reported good or excellent with regards to our provision of independent and unbiased advice
· Over 80% of clients regarded our cost benefit analysis & added value provision as good/excellent
RELATIONSHIPS
· 92% of our clients rated their relationship with us as good or excellent
· 97% of our clients rated the provision of a single point of contact as good or excellent
· 90% of our clients responded good or excellent with a view to HR’s commitment
OVERALL SATISFACTION
· 94% of our clients responded with good or excellent with their overall satisfaction with Henry |
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