| |
|
|
 |
|
|
|
| |
|
|
|
Client Care Survey Results 2005
14th Feb 2006
At the end of 2005 Henry Riley carried out its second Client Care Survey. The aim of the survey is to monitor our performance and enable us to offer our clients the best possible service.
Key highlights include:
? 85% of clients rated their overall satisfaction with Henry Riley as excellent or good.
? 91% of clients said they found Henry Riley excellent or good in terms of being approachable and responsive.
? 81% of clients found the degree of involvement from senior management to be excellent or good.
? 100% of clients said they were satisfied that Henry Riley are transparent in terms of fees.
A comparison with the results from our last Client Care Survey (2003) is detailed in the graph. |
|
|
|
|
