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Client Care Survey 2003 - Results
22nd Mar 2004
Henry Riley is keen to receive feedback from our clients on all aspects of our service. This assists Henry Riley to evaluate the quality of our services, to devise new solutions and to react to changes in the marketplace.
In October 2003, as part of our performance evaluation procedures, Henry Riley conducted a client care survey. 155 surveys were sent out and 71 responses were received (response rate of 46%).
Key highlights of the survey:
- 90% of respondents rate their overall satisfaction with Henry Riley as excellent or good (10% as satisfactory)
- 100% of respondents believe that Henry Riley services are transparent in terms of fees
- 99% of clients surveyed are satisfied with the relationship with their Henry Riley team
All the results are shown in the attached table. |
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